Ordering fibre broadband in 5 easy steps

We have put hundreds more miles of fibre optic cable in place across parts of the county − which means thousands of homes and businesses can now order fibre broadband from a broadband company of their choice. Here's how…

1. Check if fibre broadband is available in your area

Type the postcode for your home or business into our online postcode checker. If the search result says "Available for service" then fibre broadband is available for your property.

2. Check your current broadband contract

If fibre broadband is available, you will need to check your current broadband contract.

Usually, customers sign-up for contracts of 12 or 18 months and you may need to complete this agreement before switching broadband companies − sometimes known as Internet Service Providers or ISP for short.

If you are still within your contract, most broadband companies will allow you to upgrade to a fibre package.

3. Do your research

We cannot advise on the best broadband package for you, or which company you should sign up with. But there are many comparison websites that allow you to compare packages.

Look out for offers in local and national media.

You can also check our list of broadband providers operating in Derbyshire.

When comparing packages, look out for things like:

Speed

Check this carefully as some broadband packages can restrict your download/upload speeds in return for a cheaper tariff.

Usage

Check if your package is unlimited or whether you can only download/upload a limited amount each month.

Contract

Check your contract length. Depending on your package this means you will be signing up for 12, 18 or 24 months.

Calls

Check if you can combine your broadband package with your telephone service − you may save money this way.

Offers

There are lots of incentives on offer from broadband companies to sign up to their products. Typically these are discounted introductory periods or vouchers for high street stores.

4. Make your decision

Once you have chosen your broadband provider you will need to get in touch with them to place your order. This can usually be done by telephone or by using the live chat facility found on many websites.

Your provider will explain what you need to do to get up and running.

5. Order and installation

Once you have placed an order for fibre broadband, your provider will tell you how and when your broadband will be installed.

An engineer may need to visit your property to do the necessary work.

And that's it! You should now be able to enjoy the benefits of better, faster broadband.